Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
1. Defective or Damaged Products
Every item undergoes a rigorous quality inspection by Lucy and our expert team before being shipped to you. In the unlikely event that you receive a faulty or damaged product, please contact us with images of the item within 7 days. We will prioritize a replacement or issue a full refund to your original payment method.
2. Items Lost in Transit
We are committed to getting your new favorite bag to your doorstep efficiently. While most orders arrive within our posted timeframes, external factors such as customs inspections can occasionally cause delays. If your delivery exceeds our displayed timeframe by more than 10 business days, please reach out. We will gladly send a replacement order or provide a full refund.
3. 7-Day Satisfaction Guarantee (Returns)
We want you to truly love your RE:KICK find. If you are not completely satisfied with your product, you are eligible for a return within 7 days of receiving it. To be eligible, items must be in their original, unused condition. Please reach out to us to initiate the process. We're here to help!
4. Lost or Stolen Packages
REKICK is not responsible for lost or stolen packages once they are confirmed as "Delivered" to the address provided at checkout. Upon inquiry, we will provide full delivery confirmation, including date, tracking number, and carrier information, to assist you in your investigation with the local postal service.
Are any purchases final sale?
Generally, most of our products are eligible for returns. However, for health and safety reasons, earrings are considered Final Sale and cannot be returned or exchanged due to hygiene standards.
Additionally, certain promotional or clearance items may also be non-returnable. To ensure transparency, these items will be clearly marked as "Final Sale" on the product page before you complete your purchase.
Please note: * We recommend choosing carefully before checking out.
- If an item arrives damaged or faulty, please contact us immediately, as these are covered under our warranty regardless of their sale status.
When will I get my order?
We pride ourselves on speed! We dispatch orders daily before 11:00 AM and guarantee that your package will be shipped within 12 hours of order placement.
Once your order is on its way, you will receive a confirmation email with tracking details. We partner with Australia Post to ensure reliable delivery. Depending on your location and chosen shipping method (Standard or Express), delivery typically takes 1–7 business days.
Where are your products manufactured?
Our products are sourced through established international retail and distribution channels to ensure premium quality and value.
We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.